Quality
Quality Department
At SAS ISOSELL, quality means the ability to meet client needs (whether these needs are expressed or implied) through our organization and services.
Our quality approach is a dynamic process aimed at enhancing customer satisfaction.
It encompasses not only the core business but also the culture and values of the organization, its management and organization, strategy and territorial positioning, and human resources.
It is a process that involves all activities contributing to the service offered to the client.
It is enduring and allows for continuous monitoring of choices made, decisions taken, and activities performed.
This standard enables SAS ISOSELL to maintain an OQD of 99% (orders delivered on time and without disputes) and an OTD of 98.9% (orders delivered relative to the number of orders to be delivered).
We thus ensure impeccable quality and strict adherence to delivery schedules.
SAS ISOSELL holds ISO 9001:2015 and EN9100:2018 certifications as well as Part 145 approval.
